these days is making sure that an idea flashed in my head is always on the sales and customer management.
The concept is that "only those who are not afraid of losing their customers and to 'lend' competition, do not ever lose them!
Let me explain to a seller as a client of his "threat" to open the competition, or want to see other quotes before you buy, should have a true and absolute certainty that that customer, if also had to do what he is talking, sooner or later will come back because "what I gave or sent me so far will be too great for any comparison my competitor."
In most cases this simple belief is enough to demolish the intentions of customers , to make the retailer "exclusive and attractive," and (what is not excluded) helps to preserve their self-esteem. Of course, this certainty is powered day giorno con una cura eccellente e maniacale di ogni più piccolo aspetto nella gestione del proprio portafoglio clienti, altrimenti più che una convinzione diventa una stupida illusione.
Ma se diventi invece un maniaco dei particolari e un patito dei risultati dei tuoi clienti a tutti i costi, il tuo concorrente ti maledirà per avergli fatto arrivare quella persona lì sulla sua strada!
E ti assicuro che è una esperienza esaltante!
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