Abstract From July 2009 to date my car (a Rav4) has a light that comes on every now and then shut off the engine (even at 130 km per hour on the highway!). From July 2009 to date I have brought my car to the workshop authorized Toyota dell'Autolame Bologna which replaced nearly half the car ... but the light at the January 14, 2010 is still there.
History
Having brought once again to repair my car January 14, 2010, Monday, February 1 exactly light me up again (Both me and the car is turned off), so I try to be holy patience and carry in the shop (because I always go to preclude the same despite the fact that in seven months have not been able to solve the problem? First, because each once told me that for that kind of problem in multi-stage repair was normal, then for convenience because it is nearer home ... finally had to go because evidently the case, otherwise where else I would live this unforgettable experience that verges on the paradoxical?? ).
Once again I say that I have to leave the car for a couple of days, once again I say they can not give me a car Courtesy, once again I say that at most the next day I would call to tell me extent of the problem and delivery times.
But once again, this phone call never comes. After extensive damage to my work due to lack of cars, just Wednesday, February 3 (still no one had bothered to call me!) Phone me to know my fate. On the other end of the line manager of the workshop he replies impatiently saying I should understand their needs: a member of their team was sick and then they were in trouble (but that is unfortunate: as I have been so insensitive as not to I understand the needs of a customer from my supplier ???). I ask at this point when they felt able to give me back my car gently, and told me that the next day I would call to let me know.
But the next day (Thursday, 4) spends no one remembers me, and then on Friday 5 am to 9:00 am I call it: the manager tells me "the car is almost ready: we only need to rehearse Hot and cold and then can move to withdraw at around 14.00. Heartened me back to work. But at around 12.00 I get a phone call them: he always, the workshop manager Autolame that says "Madam, I have good news and bad for her. The good news is that your car is ready and repaired; The bad news is that last night thieves entered the yard, smashed the glass to rummage through his things. So now we have to wait for the glass to be replaced. We have already ordered, and by Monday we are able to return his car. If you want to take today can be a courtesy car. " And already here could rise to the first 25,000 applications, including:
How come this morning at 9:00 I have said nothing of the event?
What was he doing in my car outside in the yard if there was still need to put in place?
Why only now magically appears in a courtesy car?
I continue to be sufficiently quiet (nervous, but quiet). Aspetto l’indomani mattina (Sabato 6) per andare in officina a ritirare la mia auto di cortesia e a vederne con i miei occhi lo stato. Arrivo all’accettazione, dove c’erano già altre 3 persone in fila e un ragazzo che cercava di gestire da solo tutte le problematiche. Avevo la sensazione di trovarmi in un ufficio postale: tutto intorno persone che andavano avanti e indietro (con andatura lenta lentissima) senza che fosse ben chiaro cosa stessero facendo con precisione, che ti passavano accanto senza neanche salutare o chiederti se avevi bisogno di qualcosa, e una sola persona che si faceva in quattro per cercare di riuscire a gestire tutti. Resto lì ferma ad aspettare circa 20 minuti finchè non arriva il mio turno e chiedo di vedere la My poor car. And then the scene that I find it shameful to say the least: my car with the broken window is still out in the open. With a small particular: there was rain all night and all the water had come in wet seats! At that point I ask to speak directly with the owner ... and that there was the apotheosis: after about 15 minutes of waiting (ok, come on, you want to be: at the bottom of mica was having to recover from an angry customer? ?), approached by a man (one of those who arrived since we were still going back and forth without even bothering to say goodbye) with a fake smile and annoying to say the least, that occurs and I explained what had happened. To my question "but why the machine has been out again tonight?", He replies that they were awaiting the RIS had to be fingerprinted, and then the car could not be absolutely move from there (but excuse me if I would to ask another question: but if the car could not move, how did you do the tests in the workshop and to complete the work with the tests and everything? Mha!). When we pointed out that would be enough to cover the route with a piece with a little 'cellophane ... on what's been said that we were right and that same afternoon he would go in person to buy anything to remedy it ( from falsehood his smile I knew that I had 100% would never have done, and in fact ... ....) As soon as I tried to tell him that this was only one of the failures that went on for about 7 months, both technical and relational (from the ABC, that is missing from "hello" and "good evening" ... but then I realized that was not minimally felt called into question, unfortunately!) him, unleashing one of his best smiles and symbolically flipping all the best guides on customer management, she says, "Look lady, we succeed we all look into their eyes and say that do anything in bad faith or unethical. So if you have not found good, le ricordo che le officine Toyota a Bologna sono tante quindi la prossima volta le chiedo di sceglierne un’altra”. Anche se non ci sarebbe null’altro da commentare, io non resisto dal fare un altro paio di considerazioni:
Chi ti ha mai parlato di cattiva fede o di cose poco etiche? Come devo interpretare il fatto che le tiri in ballo tu autonomamente? (e in effetti cominciano a venirmi tutta una serie di dubbi!!!);
Alla fine sei tu che mi inviti ad uscire dalla tua officina e a non tornarci più? Premesso che non ho la minima intenzione di tornarci, né di consigliarla mai a nessuno (anzi…ho solo voglia di consigliare il contrario), ma COME SEI MESSO???
Ma non finisce qui! Vado via con la My courtesy car and with the promise that on Monday were expected to speak to give me news.
course on Monday no one shows up (but even there I hope!) Today, Tuesday 9 and then I went there in person to understand where they were. Usually there to greet the foreman who says to me (listen carefully!) That my car is still in the body is yet to come because the seal for the glass. By Thursday, the seal was coming and the car would be ready. I begin to be angry and ask why I was not contacted in any way to be informed by telephone these days, and he was like "look as she said to my owner that I am maleducato perché non la saluto neanche….le chiedo di non parlare con me ma si rivolga a qualcun altro” (che non è esattamente ciò che avevo detto al suo titolare, ma tralasciamo questi particolari!). Gli ho provato a spiegare che lo avrei fatto volentieri, ma che se era l’unica persona all’accettazione facevo fatica a parlare con le pareti. Lui spazientito e visibilmente annoiato, si assenta senza dirmi nulla. Dopo qualche minuto arriva LUI, il mitico TITOLARE, il RESPONSABILE dei RESPONSABILI a risolvere ogni cosa. E la sua Performance non mi crederete ma è stata la seguente:
Si avvicina e mi dice “signora ma come mai non sorride? I cimiteri sono pieni di persone con la sua faccia, qui per fortuna non we are at the cemetery, you can have a smile on his face? ". Incredulos, I reply that if I had put in place and returned the car I would gladly smile and quietly walked away. And then at that point than he himself said, "then we look at one thing: his car is ready (but how? Did not have to get the seal? And it took 2 days to get there), we wanted to use them the courtesy of first lavargliela to deliver it. But since she does not deserve anything, so we deliver it to him. Just promise me that here we do not set foot. "
understand very well that at that point I just started and I finally said that he deserved to hear, not even angry much aware that I was talking to a pseudo entrepreneur who a few years (or maybe even months ????) stop to that profession, and not for his choice. The last minutes were spent there waiting, with the head of the workshop and every time I walked past me softly infamous saying "she is really rude," "something so shameful I've never seen." Tuuuuuu? And you must show you!
Moral of the story, I took my poor car and went home with only one wish: that no one else alive the negative experience, inefficiency el'indecenza I have experienced myself. And as he says "our" GREAT Owner: to avoid it, just do not return or (better) never go to the dealership in Bologna Via de Autolame Pisis 16!
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